For Passengers
Had a bad ride? Tell us what happened — even if you only remember the rider's name or number plate.
- Unsafe driving or harassment
- Overcharging or fare disputes
- Rude behaviour or cancelled rides
- Lost items and other incidents
Nepal's ride-sharing complaint platform
Report ride-sharing problems in Nepal — and get them resolved.
GIGFINE is where passengers and riders of every ride-sharing app in Nepal report incidents, safety concerns and payment issues — and follow each report until it's solved.
राइड-सेयरिङका हरेक समस्या — यात्री र राइडर दुवैका लागि, एउटै ठाउँमा।
- Pathao
- inDrive
- Yango
- Tufan
- Uber
- Sajilo
- Firiri
- & more
Who it's for
One platform for passengers and riders
Whichever side of the ride you're on, and whichever app you use, your problem can be heard here.
For Riders
Your work deserves a voice. Report problems with passengers, apps or payments in one place.
- Payment not received or cut
- Unfair account blocks or penalties
- Abusive or unsafe passengers
- Problems with the app or company
How it works
From problem to resolution in 3 steps
- 1
Create a free account
Sign up in a minute as a passenger or a rider.
- 2
Report the problem
Pick the app and service, then describe it in text, record a voice note, or add a photo.
- 3
Track until it's resolved
Follow your report from Pending to Under Review to Resolved from your dashboard.
Why GIGFINE
Reporting made simple — however you want to say it
Voice notes
Record right from your phone — no typing needed.
Photo evidence
Attach a screenshot or photo to support your report.
Status tracking
Always know where your report stands.
Safety first
Incidents and safety concerns get looked at, not lost.
Payment issues
Riders can raise unpaid or wrong payouts.
Free for everyone
No cost for passengers or riders.
FAQ
Frequently asked questions
Who can report a problem on GIGFINE?+
Anyone who uses ride-sharing in Nepal. Passengers can report a problem with a ride or a rider, and riders can report problems with a passenger, the app, or payments.
Which ride-sharing apps are covered?+
All of them — including Pathao, inDrive, Yango, Tufan, Uber, Sajilo, Firiri. Pick the company when you create your report.
Do I have to type my complaint?+
No. You can describe the problem in text, record a voice note right from your phone, or upload an audio file. Adding a photo is optional.
How do I know what happened to my report?+
Every report has a status — Pending, Under Review, Resolved or Rejected — that you can follow from your dashboard. You can also edit a report within 2 hours of posting it.
Is it free?+
Yes. Creating an account and reporting problems on GIGFINE is free for passengers and riders.
Faced a problem on your last ride?
Don't let it go unheard. Report it on GIGFINE — it takes less than two minutes.